Everything you need to know!!
HOW DOES CASABLANCA CREATIVE CONSULTING WORK?
A free discovery call is booked eiither via zoom or by phone. This discussion is where we I get to understand your business, what it is about and what your requirements are and how I may be able to best assist you. We will discuss the best strategies for your business problem to come up with a solution. A proposal is then sent to you for you to review. Once confirmed a Welcome Kit, Invoice and Terms of Trade are issued to be completed before engagement of services commences.
IS A CONTRACT REQUIRED?
Yes you do need a contract regarding whether the job is big or small. Both parties sign a Service Agreement before any work commences. The Service Agreement confirms the description of service, confidentiality, payment and collection, client approval of work and revisions, and service termination.
WHAT IF I NEED TO CANCEL?
In the unfortunate circumstance that a client may need to cancel a package or project, due to sickness or change in circumstances, the client is required to give written notice. The client will be charged for any outstanding work inclusive to that point of the cancellation. Deposits are non-refundable.
DO YOU OUTSOURCE ANY OF YOUR WORK?
My work is not outsourced overseas. All services are supported inhouse, ensuring the highest level of client satisfaction. I believe in working very closely and building a long term relationship with all of my clients as stated time and time again in my Testimonials.
IS CASABLANCA CREATIVE CONSULTING INSURED?
Yes, I am covered for Professional Indemnity Insurance and Public Liability Insurance as any Business Owner should be.
WHAT FORMS OF PAYMENT DO YOU TAKE?
WHERE ARE YOU LOCATED?
I live and work from my home office on the beautiful Sunshine Coast in Queensland. If required I am able to attend meetings on the Sunshine Coast, Brisbane, Gold Coast right out to Toowoomba (COVID dependant) .