FREQUENTLY 

ASKED QUESTIONS

Everything you need to know!!

HOW DOES CASABLANCA CREATIVE CONSULTING WORK?


A free discovery call is booked eiither via zoom or by phone. This discussion is where we I get to understand your business, what it is about and what your requirements are and how I may be able to best assist you. We will discuss the best strategies for your business problem to come up with a solution. A proposal is then sent to you for you to review. Once confirmed a Welcome Kit, Invoice and Terms of Trade are issued to be completed before engagement of services commences.




IS A CONTRACT REQUIRED?


Yes you do need a contract regarding whether the job is big or small. Both parties sign a Service Agreement before any work commences. The Service Agreement confirms the description of service, confidentiality, payment and collection, client approval of work and revisions, and service termination.




WHAT IF I NEED TO CANCEL?


In the unfortunate circumstance that a client may need to cancel a package or project, due to sickness or change in circumstances, the client is required to give written notice. The client will be charged for any outstanding work inclusive to that point of the cancellation. Deposits are non-refundable.




DO YOU OUTSOURCE ANY OF YOUR WORK?


My work is not outsourced overseas. All services are supported inhouse, ensuring the highest level of client satisfaction. I believe in working very closely and building a long term relationship with all of my clients as stated time and time again in my Testimonials.




IS CASABLANCA CREATIVE CONSULTING INSURED?


Yes, I am covered for Professional Indemnity Insurance and Public Liability Insurance as any Business Owner should be.




WHAT FORMS OF PAYMENT DO YOU TAKE?


Invoices are emailed for all work undertaken. Depending on your needs and the services you’ve selected, invoicing can occur weekly, monthly or according to a project’s timeline and agreement. Casablanca Creative Consulting offers Direct Transfer, Credit Card (via Stripe), LayBuy or Humm (buy now, pay later **only available with particular services)




WHERE ARE YOU LOCATED?


I live and work from my home office on the beautiful Sunshine Coast in Queensland. If required I am able to attend meetings on the Sunshine Coast, Brisbane, Gold Coast right out to Toowoomba (COVID dependant) . Regardless of location, I do work with clients Australia wide. That's one of the great things of working remotely.





GET RESULTS LIKE THIS

"Lisa is fantastic to work with. She always goes the extra mile to ensure your business soars and her work gets results. She has become part of our family at Cool Body Contour and did a wonderful job of transforming our website and online booking system. After Lisa created our website we watched the business grow and we can't thank her enough".

—  Rhyley, Cool Body Contour, Beautician

CONTACT

 

Casablanca Creative Consulting

13 Nicklin Way, Minyama

Sunshine Coast, Qld, Australia

0419 678 599

hello@casablancacc.com.au

ABN: 37 071 649 086

OFFICE HOURS

 

Mon to Thurs: 9am - 4pm

Fri: 9am - 12pm

Virtual Team assisting startups and small business owners across Australia with affordable end to end business solutions.  We can assist you with Business Consultancy, Social Media, Website Design, Branding and Graphic Designs, Online Business Management and Administrative Support.

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 2021 Casablanca Creative Consulting.    

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