FREQUENTLY 

ASKED QUESTIONS

everything you need to know!!

How can I get in touch with a customer service representative?


If you still have questions about HoodQ, please click here to get in touch with us.




Do you offer phone support?


We do not offer phone support -- here's why:

We use email support rather than phone support so that we can offer more effective assistance in the following ways:

  • We can instantly view your HoodQ account and other information so we can troubleshoot effectively.
  • We can track the questions being asked by people with and without HoodQ accounts so that we can improve our "right now answers" in our FAQ section for our customers.
  • We can easily keep all our detailed records in one place, our customer database. This ensures a communication trail that we can refer back to so you won't have to repeat your questions. If ever necessary, we can also escalate your issue while keeping a clear record of what we've already tried.
  • We may need to ask you to send us screenshots to help us see what you’re seeing. We may also send you screenshots and videos to show you how to resolve an issue.