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FREQUENTLY 

ASKED QUESTIONS

Everything you need to know!!

HOW DOES CASABLANCA CREATIVE CONSULTING WORK?


A free discovery call is booked eiither via zoom or by phone. This discussion is where we get to understand your business, what it is about and what your requirements are and how we may be able to best assist you. We will discuss the best strategies for your business problem to come up with a solution. A proposal is then sent to you for you to review. Once confirmed a Welcome Kit, Invoice and Terms of Trade are issued to be completed before engagement of services commences.




IS A CONTRACT REQUIRED?


Yes you do need a contract whether the job is big or small. Both parties sign a Service Agreement before any work commences. The Service Agreement confirms the description of service, confidentiality, payment and collection, client approval of work and revisions, and service termination.




WHAT IF I NEED TO CANCEL?


In the unfortunate circumstance that a client may need to cancel a package or project, due to sickness or change in circumstances, the client is required to give written notice. The client will be charged for any outstanding work inclusive to that point of the cancellation. Deposits are non-refundable.




DO YOU OUTSOURCE ANY OF YOUR WORK?


Our work is not outsourced overseas. All services are supported inhouse, ensuring the highest level of client satisfaction. We believe in working very closely and building a long term relationship with all of our clients as stated time and time again in our Testimonials.




IS CASABLANCA CREATIVE CONSULTING INSURED?


Yes,we are covered for Professional Indemnity Insurance and Public Liability Insurance as any professional Business Owner should be.




WHAT FORMS OF PAYMENT DO YOU TAKE?


Invoices are emailed for all work undertaken. Depending on your needs and the services you’ve selected, invoicing can occur weekly, monthly or according to a project’s timeline and agreement. Casablanca Creative Consulting offers Direct Transfer, Credit Card (via Stripe), LayBuy or Humm (buy now, pay later **only available with particular services)




WHERE ARE YOU LOCATED?


We live and work from our home office on the beautiful Sunshine Coast in Queensland. If required we are able to attend meetings on the Sunshine Coast, Brisbane, Gold Coast right out to Toowoomba (COVID dependant) . Regardless of location, we do work with clients Australia wide. That's one of the great things of working remotely.




HOW ARE HOURS TRACKED?


Hours are tracked in our accounting software, Freshbooksand it is used to monitor the time spent on a client's task and pre-paid package. Casablanca Creative Consulting will let the client know when their hours have almost been consumed.





LOCATION

13 Nicklin Way

Minyama, Qld, Australia

CONTACT

Lisa

0419 678 599

hello@casablancacc.com.au

David

0416 285 440

support@casablancacc.com.au

HOURS

Mon to Thurs: 9am - 4pm

Fri: 9am - 12pm

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 2021 Casablanca Creative Consulting.    Business Consulting  |  Digital Marketing Solutions  |  Virtual Assistant

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